Testimonials

I was hopeless and frustrated with the current working environment. In the training, I learned “A New Way to Think About Work” that is much healthier. I even carried this over to my personal life. We have implemented new processes to start focusing on strengths. Little time is spent celebrating the good things — they seem to get lost in monitoring and quality metrics reports. I feel empowered and a sense of relief. I now feel it is okay to say “no” and not take on additional responsibilities because I can do it. Learning to carve out time for myself during the day like a meeting I can’t miss has helped me with my productivity. I realize that change does truly begin with me and that the only thing that I have true control over is my reaction to the many unpredictable events in the clinic and in life.

I had problems with an employee that was always defensive and spoke over me. In the program, I learned how to not let emotions drive any discussions. I was able to redefine (defensive employee’s) job functions and location. We are now working as a team, working together to get the billing done in a timely manner. I realized that I don’t need to have everyone love me.

The goal of the program was to improve the core supervisory capabilities of our medical practice managers. The program accomplished that and so much more. It was the perfect mix of self-discovery, useful concepts and tools, and opportunities to apply what was learned. Rookie managers blossomed and our veterans found a renewed sense of purpose. Most importantly, I saw real changes in our medical practices as the managers put their new insights and strategies to work. Helen and her partners at Career Consciousness did a fabulous job. I have heard nothing but incredibly positive feedback from program participants, their managers, and even our senior leadership. I wouldn’t hesitate to engage them in the future or to recommend them to others.